Terms and Conditions
Terms and Conditions
Last updated: 11/03/2025
Welcome to Lek Thai Takeaway. By using our website, placing an order, or making a reservation, you agree to the following terms and conditions. These policies are designed to ensure smooth operations, clear communication, and compliance with legal requirements. If you have any questions, please contact us directly.
1. General Information
Lek Thai Takeaway
50 Marine Parade, Great Yarmouth, Norfolk, NR30 2EJ
Telephone: 01493 249 123
Lek Thai Takeaway operates under English law and falls under the jurisdiction of English courts. Our website provides information about our services, enables online food ordering, and facilitates table reservations.
2. Online Orders, Payments & Cancellations
2.1 Customers can place takeaway and delivery orders through our online ordering system. We accept payments online, cash on delivery, and card payments via phone callback.
2.2 Orders can be cancelled online until they are accepted by the kitchen.
2.3 Once the kitchen has accepted an order, cancellation requests must be made by calling the restaurant.
2.4 If food preparation has already started, the order cannot be cancelled, and no refund will be issued.
2.5 Orders that are already out for delivery or have been delivered cannot be cancelled or refunded.
2.6 Customers must ensure that their delivery details are correct. The restaurant is not responsible for failed deliveries due to incorrect addresses or contact information.
2.7 Deliveries to holiday parks require customers to meet the driver at the security gate, as per park policies. While drivers may sometimes deliver directly to accommodations, this is not guaranteed. The driver or restaurant will notify customers when the delivery is on the way.
3. Refunds, Dispute Resolution & Fraud Prevention
3.1 If there is an issue with an order, customers should contact the restaurant as soon as possible to resolve it.
3.2 Possible resolutions include replacing the item, providing an alternative, or issuing store credit. Before any refund is processed or replacement food is delivered, we will collect the faulty items.
3.3 Refunds are granted at the manager’s discretion and only in the following situations:
Significant spillage or damage during delivery.
Incorrect food items that do not match the order.
Incorrectly delivered orders due to restaurant error.
3.4 Refunds will not be issued for food that has been partially or fully consumed or for minor issues that do not affect the overall quality of the meal.
3.5 Customers must report disputes within 30 minutes of receiving the order to qualify for a resolution.
3.6 We will pursue civil recovery for any fraudulent refund attempts. All cases of fraud will be reported to the police.
4. Reservations & Deposits
4.1 Reservations made through the website are considered requests until the restaurant confirms them.
4.2 If a requested time slot is unavailable, the restaurant will contact the customer to discuss alternatives.
4.3 Reservations for seven (7) or more people require a £10 per person deposit at the time of booking.
4.4 Customers must provide at least 24 hours’ notice for reservation changes.
4.5 Deposits for guests who do not show up are non-refundable.
4.6 The £10 per person deposit will be deducted from the total bill at the end of the meal.
4.7 If a party is more than 15 minutes late without prior notice, their table and deposit may be forfeited.
5. Outdoor Seating
5.1 Outdoor seating is available on a first-come, first-served basis and cannot be reserved in advance.
5.2 Customers may request outdoor seating, but availability depends on weather conditions and restaurant capacity.
5.3 The restaurant is not responsible for disruptions caused by changes in weather.
6. Liability & Licensing
6.1 The restaurant carries liability insurance coverage of £5,000,000, with details available upon request.
6.2 Our premises license authorizes:
The sale of alcohol for on-site and takeaway consumption.
Playing recorded music within permitted hours.
Providing late-night refreshments, subject to licensing conditions.
6.3 We reserve the right to refuse alcohol sales to intoxicated individuals or anyone who fails to provide valid age verification.
7. Allergy Information & Customer Responsibilities
7.1 Customers must clearly indicate any allergies when placing an order. If we are unable to accommodate specific allergy requirements, we will contact the customer to discuss alternatives. If we cannot reach the customer, we may provide an alternative item, cancel the order, or issue a partial refund for the affected item.
7.2 Customers are responsible for ensuring their personal information, including contact and delivery details, is accurate when placing orders or making reservations.
7.3 Any attempt to misuse our website, including placing fraudulent orders or making false reservations, may result in account suspension or legal action. The restaurant or delivery driver will contact the customer to inform them when their order is on the way.
7.4 Customers must treat staff and fellow diners with respect. The restaurant reserves the right to refuse service to anyone displaying abusive or disruptive behaviour.
and may use personal data for remarketing purposes. Customers may opt out of marketing at any time by contacting us through the 'Contact Us' page.
7.5 We strive to ensure that all descriptions, prices, and other information on our website and menu are accurate and up to date. However, we do not accept liability for minor errors or omissions. Customers should contact the restaurant directly if they require clarification on any details before placing an order or making a reservation.
8. Data Protection & Marketing
8.1 We hold all customer information in compliance with the requirements of GDPR and may use personal data for remarketing purposes.
8.2 Customers may opt out of marketing at any time by contacting us through the 'Contact Us' page.
9. Amendments to These Terms
8.1 The restaurant may update these Terms & Conditions at any time.
8.2 Any changes will be posted on this page, and continued use of our services will be considered acceptance of the revised terms.
For questions or further clarification, please contact us at 01493 249 123.